Returns & Exchanges

Crompton Greaves Consumer Electricals Ltd is committed to your satisfaction and offers a seamless return process for our premium home appliances and lighting products. If you receive a damaged, defective, or incorrect item, you may initiate a return request within 7 days of delivery.

Return Process

• 1.
  Initiate Request

  Log in to your account, navigate to 'My Orders', and select the specific product you wish to return along with the reason for the request.

• 2.
  Verification & Approval

  Our customer service team will review your request and may ask for photos of the product or packaging to validate the claim before issuing a return authorization.

• 3.
  Product Pickup

  Once approved, we will arrange a free doorstep pickup through our logistics partner; please ensure the item is in its original packaging with all manuals and accessories included.

• 4.
  Quality Check & Refund

  After the item reaches our warehouse and passes a quality inspection, your refund will be processed to the original payment method within 7-10 business days.